Login and personal data

• I forgot my password.

  Click "Forgot password" under the login screen, enter your email and follow the link you receive to create a new password.Popular

• Who has access to my pictures?

  Only you and the members of your Tribu have access to your journals and the photos you import: your information is protected.Some readers

• How to delete my data ?

  Delete your Tribu account via Menu > My info > Edit my info > Delete my account. You lose access to your pages and photos.Some readers

• How to change my contact language

  Your default language depends on your account (smartphone or website language). Here is where to change your contact language.Some readers

• I cannot connect via Facebook anymore

  Logging in with Facebook is no longer possible. Reset your password: you receive an email to create a new one and log back in.Some readers

• I don’t want to receive emails anymore.

  Unsubscribe from Tribu emails at any time (except mandatory ones) with the "Unsubscribe" link at the bottom of each message.Few readers

• How to modify your email address

  Change your login email in Menu > My info > Edit my info. The new address must not already be used with Tribu.Few readers

Subscription and payment

• How do I cancel my subscription renewal ?

  Turn off your subscription's automatic renewal at any time from the User Dashboard > Subscription: here are the steps.Popular

• What happens if my reader passes away?

  If your recipient passes away, stop your subscription at any time by contacting us: tribute journal, voucher, donation or refund, your choice.Some readers

• I don't have a credit card

  No credit card? Tribu also accepts SEPA bank transfer and PayPal, in addition to credit cards.Some readers

• I want to stop my subscription

  Stop your subscription by turning off automatic renewal, at any time; case of a recipient who can no longer enjoy the journal.Some readers

• How to change my subscription type ?

  Switch from Mini to Classic, Classic to Premium or Mini to Premium in Menu > Subscription; the Year Album can't be changed on your own.Some readers

• Can I start my subscription later if I subscribe now?

  Yes: take your subscription now and choose to start it later, from the user area or the Menu tab of the app.Few readers

• Can I pay for my next subscription in advance?

  Generally, no. There's one exception: for the Family Journal, you can take out a subscription that starts the following month. Here are the details for each product. Family Journal (Mini, Classic, Premium) Start next month: when you subscribe, under the address, the "First journal" option shows the current month by default. You can choose the following month instead. Renewal: by default, your subscription renews automatically on its due date. You don't need to do anything to keeFew readers

• Is my subscription active? Which is the last journal included?

  How do I know if my Tribu has a subscription? In the app: open the menu (👤 tab). You see "My subscriptions"? Your Tribu has a subscription. You'll find it there, with its renewal date. You see "Start a subscription"? Your Tribu doesn't have a subscription. On a computer: if the "Subscribe to Tribu" button appears, your Tribu doesn't have a subscription. If it does, you'll find your subscription in the User area > "Subscription". What does a subscription change?Few readers

• How do I log out?

  In the app: 👤 tab, scroll almost all the way down, then "Sign Out". On a computer: User area (top right), then "Sign out" at the very bottom.Few readers

• How do I use my referral credits?

  Use your referral credits by creating a promo code in the Referral section, to enter at your next Tribu payment.Few readers

• Where can I find my referral code?

  Find your referral code in User area > Referral, "Your code to share" section, then copy it and share it.Few readers

• Referral Program: how does it work?

  Refer the people you love: they get 10% off their first subscription and you earn euros to spend on Tribu. A code to share privately.Popular